Clearlink

Petsky Prunier Initiated the Discussions Regarding the Transaction with Sykes on Behalf of Clearlink and Pamlico Capital

Sykes Announced its Agreement to Acquire Clearlink for 
100 Percent Ownership on March 7, 2016, and Closed the Transaction on April 1, 2016

April 4, 2016 (New York, NY) – Petsky Prunier is pleased to announce that it has advised Clear Link Holdings, LLC, a leading provider of marketing and technology-enabled customer acquisition services to the home services and insurance sectors, on its sale to Sykes Enterprises, Inc. (NASDAQ: SYKE), a global leader in the customer contact management solutions industry, for approximately $207 million. Sykes announced its agreement to acquire the company for 100 percent ownership on March 7, 2016, and closed the transaction on April 1, 2016.

Petsky Prunier initiated discussions regarding the transaction with Sykes on behalf of Clearlink and Pamlico Capital. Pamlico Capital has been invested in Clearlink since 2011 and will exit with this transaction. Petsky Prunier represented Clearlink in its original transaction with Pamlico Capital in 2011.

The merger will create a leading provider for comprehensive customer engagement solutions by combining the global operating platform and trusted reputation of Sykes with Clearlink’s best-in-class marketing and customer acquisition capabilities. Clearlink, through its innovative practices, has developed a well-recognized brand in the industry, which it will retain post acquisition. The Clearlink management team will continue to oversee the day-to-day operations of the business.

Founded in 2003 and headquartered in Salt Lake City, Utah, Clearlink partners with the world's leading brands to extend their reach, drive valuable transactions, and deepen consumer insight. Clearlink’s clients span numerous industries, including telecommunications, satellite television, home security, and insurance. The company has delivered millions of customers to its brand partners, including AT&T, DISH, Travelers, Safeco, Verizon, and CenturyLink, among others, through its customized marketing, sales, and technology platform. With its two sales conversion facilities in Utah and a headcount of approximately 1,300 professionals, Clearlink has grown at a double digit compound annual rate over the last four years, ending 2015 with a revenue base of approximately $123 million.

Sykes, headquartered in Tampa, Florida, is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of sophisticated customer contact management solutions to Global 2000 companies around the world, primarily in the communications, financial services, healthcare, technology, and transportation and leisure industries. Sykes specializes in providing flexible, high-quality customer support outsourcing solutions, with an emphasis on inbound technical support and customer service.

Petsky Prunier Securities, with a team led by Partner and Managing Director Sanjay Chadda and Director Colleen Filipo, served as a financial advisor to Clearlink and Pamlico Capital.